In Chicago’s Avondale neighborhood, a leather studio and trade school is quietly changing how retail teams work, connect, and grow.

Founded by Sara McIntosh, the Chicago School of Shoemaking and Leather Arts teaches people how to design and create everything from shoes to leather accessories.

In addition to hands-on classes, the school sells high-quality tools, hardware, DIY kits, and premium leather material, helping students continue their creative journeys at home.

Rather than focusing on high-pressure sales, Sara and her team are redefining workplace culture by motivating retail staff, treating them as collaborators and prioritizing creativity over perfection.

Click the button below to dive into their seven intentional strategies to create a thriving, motivating retail environment.